Domestic Orders (India)
- No cancellations, returns, or refunds.
- Replacement ONLY for damaged items during transit.
- If replacement unavailable → Store Credit will be issued.
- Refunds/credits cannot be transferred to other payment methods.
Pickup & Shipping
- We arrange pickup from original delivery address.
- If pickup not serviceable, customer must self-ship (charges reimbursed).
Mandatory Unboxing Video (for Sale orders)
- Full video from start to end without cuts required to claim replacement.
Reporting Timeline
- Damage must be reported within 48 hours of delivery.
- Missing items require unboxing video evidence.
- No claims after 48 hours.
International Orders
- No cancellations, refunds, or replacements for international shipments.
Disclaimers – Delivery Issues
No refunds/replacements if parcel is lost or undelivered due to:
- Wrong/incomplete address.
- Incorrect mobile number.
- Wrong OTP verification.
- Customer unavailable at delivery time.
If returned → Re-shipping charge ₹240 applies.
Disclaimers – Product Details
- Photos shot under professional lighting; slight colour variation is normal.
- Handcrafted pieces may have minor imperfections (mirror/ghungroo/paint issues).
- No returns for:
- Size/weight mismatch
- Minor colour/design variations
- Surprise/secret gifts